Return & Refund Policy – Small Box Company

Thank you for shopping with Small Box Company. We want you to be completely satisfied with your purchase. If you are not fully happy with your order, please review our return and refund policy below.

Return Window

You may request a return within 7 days of receiving your order.

Eligibility

To be eligible, items must be:

  • New, unused, and undamaged
  • Returned in their original packaging

How to Start a Return

All returns are handled by mail. To initiate a return:

  1. Email our support team at [email protected]
    with your order number and reason for return.
  2. We’ll confirm your eligibility and provide the return mailing address.
  3. Send the item securely packaged to prevent damage in transit.

Return Shipping

Return shipping costs are the customer’s responsibility. You may use any trusted carrier with tracking. We recommend keeping your shipment receipt until your refund is processed.

Restocking Fee

A flat $5 restocking fee will be deducted from your refund to cover handling and inspection costs.
If the return is due to an error on our part (wrong or defective item), this fee will be waived.

Refunds

Once we receive and inspect your returned item, your refund will be issued to the original payment method within 5 business days.
(Your bank or payment provider may take additional time to post the refund.)

Non-Returnable Items

Customized, used, or damaged products are not eligible for return unless they arrive defective or incorrect.

Exchanges

We do not offer exchanges at this time.

Contact Us

By placing an order with Small Box Company, you confirm that you have read and agreed to this Return & Refund Policy.