Refund Policy

At small box company, we are committed to delivering high quality custom packaging that matches your expectations and brand requirements, your satisfaction is our priority and this refund policy outlines the procedures and conditions under which refunds or adjustments may be issued

Design Approval And Responsibility

  • Before production begins, we seek your final approval on all order elements, including design layout, dimensions, colors, content and quantity. This is a crucial step in ensuring accuracy. Once approval is granted, small box companies will not be liable for any errors overlooked at this stage.

Post-Approval Changes

  • If you notice a mistake after final approval, please reach out to our support team immediately. While we will do our best to help, please note that any post-approval edits may incur additional charges and could delay the timeline of your order.

Refunds And Replacements

If a defect is determined to be our fault, we will offer a partial refund or arrange for a replacement at minimal additional cost. for quality assurance, photographic documentation may be required

Return Eligibility

  • Only defective, damaged or incorrect items can be return and are eligible
  • The precise or perfect items that are not defective cannot be returned or refunded
  • If you notice any issue notify in 3 working days of receiving order

How To Report Defect

If you receive products from Small Box Company that are not upto your expectations or are damaged, please notify within 3 working days by emailing at [email protected]

Company’s Fault

  • We will offer a free reprint of your orders if the issue from our side is confirmed
  • Chargeback is not an option
  • Our management team is responsible for the final decision regarding product defects

Customers Fault

If reprint is required due to customer issue

  • The order will be returned at customers expense in 10 working days
  • Full documentation and digital photographs are required for the problem understanding
  • A reprint will be processed with applicable charges
  • For refunds, printed items should be returned and the setup and shipping costs will be deducted

Shipping Details

We offer free standard shipping across the UK on all orders

  • Shipping cost: $0 free shipping
  • Handling time: 2-3 business days
  • Transit time: 5-7 business days

Have A Question?

Feel free to contact us for any return or refund inquiries